The Hellenic Red Cross offers an accompanied interpretation services called ACCREF (Accompanied Refferals). This Service containes team of Experienced and Trained Interpreters/Cultural Mediators specialized in medical terminology, with the aim of accompanying and facilitating the access of refugees and asylum seekers to public health services. It is offered exclusively with a physical presence both in primary health care units (IKA, PEDY, TOMY, Municipal Clinics) and in secondary Units (Public Hospitals) of Athens.
Interpretation languages are: Arabic, Farsi/Dari, Kurmanji, English, French, Lingala Urdu, Ukrainian, Russian, Czech, Slovak.
Interpreting observes individual protective measures. All interpreters are fully vaccinated against COVID-19. In any case of difficult access regarding interpretation in presence or in a state of emergency, an already known medical history is followed by an interpretation on-call, otherwise a connection is made to the MFC ´Hot Line´. Our goal and priority is the safety of interpreters and those receiving interpretation services.
The ACCREF Service provides two training programms:
a) ´Cultural Mediation and Interpretation Services´ addressed to Interpreters,
b) ¨Professional Management of Diversity´addressed to health professinals coming into contact with refugees and immigrants.
Both educational programs are held once a month. Online trainings are also offered. You can contact the ACCREF office to be informed about the training dates available.
Electronic request: Applicants receive personal codes with username and password after electronic or telephone communication and send their requests to the site: www.accref.gr
Individuals call the office number 6909172980, we process the request and if there is an interpreter available we accompany the beneficiary.
On call interpretation: Call the office number 6909172980 and we will direct you accordingly.