Hotel Employee | REFUGEE WOMEN ACADEMY | Open to applications

The course aims to offer people who wish to work in the hospitality sector (hotels, tourism, F&B) knowledge of a wide range of tasks, such as housekeeping, food and beverage service, maintenance, and security. Participants will also learn the secrets of what is called professional behaviour/appearance.

  • Language: English
  • Total Duration: 35 hours
  • Duration / Class: 4 hours
  • Classes per week: 2-3

Educational Content

  • Introduction to Housekeeping
  • Hotel organization chart, specialties, duties, and professional conduct
  • Explore various room types, equipment, and essential security measures
  • Cleaning of Facilities, Departures, and Cleaning of Occupied Rooms
  • Management of the Linen Warehouse Department
  • Lost&Found Collection Protocol
  • Explore roles and operations within the laundry department
  • Establish effective collaboration with the Security department
  • Understand and adhere to security rules and protocols
  • Terminology of Housekeeping

Potential Job Positions

  • Housekeepers
  • Maids
  • Linen Department Staff
  • Cleaning Services Specialist