- Activity fields
Service Design in the public & social sector helps bridge the gap between the government and the people that it serves. Changing people’s mindset from passive receivers or providers of policies and services to active citizens with a sense of true shared ownership. Service Design intervenes in a personal, organizational as well as a state-wide level addressing the complexity of challenges from many different perspectives and levels. It empowers people to take action and organizations to be more flexible as it promotes openness and builds capacity for design and innovation.